Last updated: 20 August 2026

1. Who We Are

Auslec Electrical Services (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.

We provide electrical services to residential and commercial customers and may collect personal information when you contact us, request a quote, use our website, or interact with our advertising.

Business name: Auslec Electrical Services
Website: https://ausservices.com.au
Email: info@ausservices.com.au
Phone: 1300342919
Business address: 135 Kurrajong Road, Prestons NSW 2170


2. What Personal Information We Collect

Depending on how you interact with us, we may collect personal information including:

  • Your name
  • Phone number
  • Email address
  • Address or service location
  • Details about the electrical services you require
  • Information you provide when requesting a quote
  • Information provided through our website contact forms
  • Information provided through Facebook or Instagram Lead Forms
  • Any other information you voluntarily provide to us

We may also collect technical information when you visit our website, such as your IP address, browser type, device information, pages visited and information about how you interact with our website.


3. How We Collect Your Information

We may collect personal information when you:

  • Contact us by phone, email or through our website
  • Submit an enquiry or request a quote
  • Complete a form on our website
  • Submit a Facebook or Instagram Lead Form
  • Contact us through social media
  • Engage us to provide electrical services
  • Interact with our website or online advertising

4. Facebook and Instagram Lead Forms

We may use advertising services provided by Meta, including Facebook and Instagram, to promote our services and generate enquiries.

If you submit your information through a Facebook or Instagram Lead Form, we may receive the information that you choose to provide, such as your name, phone number, email address and details about the services you are interested in.

We use this information to:

  • Respond to your enquiry
  • Contact you about the services you have requested
  • Provide information about our services
  • Prepare and provide quotes
  • Arrange or discuss electrical services
  • Follow up on your enquiry
  • Manage and improve our advertising and lead-generation activities

We do not sell personal information collected through our lead forms.

 

Information collected through Facebook or Instagram Lead Forms may be provided to us by Meta. Once we receive this information, we handle it in accordance with this Privacy Policy and applicable Australian privacy laws.


5. How We Use Your Personal Information

We may use your personal information to:

  • Respond to enquiries
  • Contact you about your requested services
  • Prepare and provide quotes
  • Schedule and provide electrical services
  • Communicate with you about an existing job
  • Manage customer relationships
  • Process payments and invoices
  • Improve our website and services
  • Monitor and improve our advertising
  • Respond to questions or complaints
  • Meet our legal and regulatory obligations

We will not use your personal information for unrelated purposes unless permitted or required by law.


6. Cookies and Website Analytics

Our website may use cookies and similar technologies to help the website function correctly, understand how visitors use our website and improve the user experience.

Cookies may collect information such as your browser type, device information, pages visited and interactions with our website.

Where applicable, these technologies may be provided by third-party services such as Google Analytics, Google Tag Manager, Google Ads conversion tracking or Meta.


 


8. Google and Other Advertising Services

 

We may use advertising and analytics services such as Google Ads and Google Analytics to understand website usage, measure advertising performance and improve our marketing.

These services may collect information about your interactions with our website, including information about pages visited, advertisements interacted with and general device or browser information.

These services may use cookies and similar technologies.


9. Who We Share Your Information With

We may share your personal information where reasonably necessary to operate our business and provide our services.

This may include sharing information with:

  • Employees and contractors who need the information to provide our services
  • Service providers who assist with our business operations
  • Website hosting and technology providers
  • Customer relationship management or lead management systems
  • Email or communication providers
  • Payment providers, where applicable
  • Advertising and analytics providers, where applicable
  • Professional advisers where necessary
  • Government agencies or other parties where required by law

 

We take reasonable steps to ensure that third parties who receive personal information handle that information appropriately. Go high Level


10. How We Protect Your Information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.


11. How Long We Keep Your Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services, managing customer relationships, responding to enquiries and meeting legal, accounting and record-keeping obligations.

When personal information is no longer required, we will take reasonable steps to securely delete or de-identify it, where appropriate.

 


12. Accessing or Correcting Your Information

You may contact us to request access to the personal information we hold about you or to request that inaccurate or incomplete information be corrected.

We may need to verify your identity before processing a request.

To make a privacy request, contact us using the details below.

Email: info@ausservices.com.au


13. Requesting Deletion of Your Information

You may request that we delete personal information we hold about you, subject to any legal or regulatory obligations that require us to retain the information.

If you have provided your information through a Facebook or Instagram Lead Form and would like us to delete the information we hold, you can contact us using the details below.

Email: info@ausservices.com.au


14. Marketing Communications

 

If you have requested information about our services, we may contact you regarding your enquiry.

 


15. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.


16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable privacy requirements.

Any updates will be published on this page with an updated “Last updated” date.


17. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

Auslec Electrical Services
Email: info@ausservices.com.au
Phone: 1300342919
Address: 135 Kurrajong Road, Prestons NSW 2170 

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